Refund policy
Most MEC Shop products are produced after an order is placed. However, being produced on demand does not automatically remove any statutory return or withdrawal rights that may apply to you under consumer law.
Nothing in this policy limits or replaces any mandatory consumer rights available to you.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact me within 14 days of receiving it.
Email:
Please include:
- your order number
- a short description of the issue
- clear photos showing the product and the problem
I will review the issue and, when appropriate, arrange a replacement, refund, or another remedy available under applicable law.
Please do not return an item unless I have asked you to do so.
Returns and Change of Mind
Return rights depend on the laws that apply to your purchase.
Where applicable consumer law gives you a statutory right of withdrawal, you may return an eligible product within the applicable withdrawal period.
For consumers protected by EU or Spanish consumer law, this period is generally 14 calendar days from the day you receive the goods, without needing to give a reason, subject to certain legal exceptions. Centro Europeo del Consumidor en España
To exercise this right, contact me at:
before the withdrawal period expires and clearly state that you wish to withdraw from the purchase.
Personalised or Made-to-Specification Products
Where permitted by law, the statutory right of withdrawal does not apply to products that are:
- clearly personalised
- customised specifically for you
- produced according to your individual specifications
This exception does not necessarily apply simply because a standard product is manufactured after an order is placed. EUR-Lex
If you are unsure whether a product is eligible for return, please contact me before sending anything back.
Returning an Eligible Item
If your return is accepted or you are exercising an applicable statutory right of withdrawal, I will provide instructions on where and how to return the item.
Unless I have agreed otherwise, please do not send products back without contacting me first.
If you are exercising a statutory EU/Spanish right of withdrawal, you must normally return the goods within 14 days after informing me of your decision to withdraw. Centro Europeo del Consumidor en España
Return Shipping Costs
For ordinary change-of-mind returns under a statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods unless I have stated otherwise or applicable law requires me to cover those costs.
If I do not inform a customer in advance that they are responsible for return shipping under the EU right of withdrawal, I may be responsible for that cost instead. European Union
If an item is defective, damaged, incorrect, or otherwise non-conforming, any return costs will be handled in accordance with the applicable consumer law.
Condition of Returned Items
When exercising a statutory right of withdrawal, you may inspect an item as you reasonably would in a physical shop.
You may be responsible for any reduction in value caused by handling the product beyond what is necessary to establish its nature, characteristics, and functioning. European Union
Whenever possible, please return products in their original condition and packaging.
Refunds
If a refund is approved, it will normally be issued to the original payment method used for the purchase.
Where the EU/Spanish statutory right of withdrawal applies, I will reimburse eligible payments, including the cost of the least expensive standard delivery option originally offered, within the period required by law.
I may withhold the refund until I have received the returned goods or you provide evidence that they have been sent back, where permitted by law. Centro Europeo del Consumidor en España
Any additional delivery cost resulting from choosing a more expensive shipping method than the least expensive standard option does not have to be refunded. European Union
Your bank or payment provider may require additional time for the refund to appear in your account after it has been issued.
Exchanges
If you would like a different size, colour, or product, please contact me first.
Where an exchange is not available, you may need to return an eligible item and place a new order.
Personalised or made-to-specification products may not be eligible for exchange except where they are defective, damaged, or incorrect.
Cancellations and Order Changes
Production can begin shortly after an order is placed.
If you need to change or cancel an order, contact me at:
as soon as possible.
I will do my best to help, but changes or cancellations may not be possible once production has begun.
This does not affect any statutory withdrawal right that may apply after delivery.
Lost Packages
If your order appears to have been lost in transit, please contact me with your order number and tracking information.
Before contacting me, please check:
- the shipping address on your order confirmation
- your local postal or courier service
- your usual delivery location
- with neighbours or anyone who may have accepted the package
If the package cannot be located, I will review the shipment information and help determine the appropriate next step.
Sale Items
Sale or discounted items are subject to the same statutory consumer rights as other products where applicable.
A discount alone does not remove any mandatory right of withdrawal or legal guarantee.
Legal Guarantee
Where applicable consumer law provides a legal guarantee of conformity, those rights remain fully available.
If Spanish consumer law applies, new goods are generally covered by a three-year legal guarantee for lack of conformity. Centro Europeo del Consumidor en España
This legal guarantee is separate from the right to return an item because you changed your mind.
Contact
If you have any questions about a return, refund, damaged item, cancellation, or order issue, contact me at: