Have a question?

If you need help with an order, a product, or anything else related to MEC Shop, send me a message using the form below.

I’ll get back to you as soon as I can.

Frequently asked questions

How long does it take to process an order?

Most products in MEC Shop are made on demand.

Please allow approximately 10–14 business days for processing before your order ships.

Pre-order items usually require 4–5 weeks, although in some cases they may take up to 5–6 weeks.

Processing time and shipping time are separate.
How long will shipping take?

Shipping time depends on your destination, the product ordered, and the carrier handling your package.

Once your order has shipped, you’ll receive tracking information whenever available.

Delivery estimates are not guaranteed, and occasional delays may happen because of customs, holidays, weather, or carrier disruptions.

For more details, please see the Shipping Policy.
Do you ship internationally?

I ship to many countries worldwide wherever fulfilment and delivery services are available.

However, I am currently unable to ship to the European Union, including Spain.

I’ll update the shop as soon as EU shipping becomes available again.
Will multiple items arrive together?

Not always.

Some products are made and fulfilled in different facilities, so items from the same order may arrive in separate packages.

If your order is divided into multiple shipments, you may receive separate tracking information for each one.
Where does my order ship from?

I work with different production and fulfilment partners depending on the product and destination.

Your order may ship from a facility in the United States, Canada, Mexico, Europe, or another available fulfilment location.

This can also mean that different products from the same order are shipped separately.
Will I have to pay customs or import fees?

Possibly.

Depending on your country, an international order may be subject to customs duties, import taxes, handling charges, or other local fees.

These charges are determined by local authorities and are the responsibility of the customer unless specifically stated otherwise at checkout.

If you are unsure, I recommend checking with your local customs authority before ordering.
How do I know which size to order?

Sizing can vary between products.

Please check the size guide and measurements shown on each individual product page before placing your order.

I recommend comparing those measurements with a similar item you already own rather than relying only on your usual size.

That last sentence is useful and reduces sizing problems.
Can I return or exchange an item?

Because most MEC Shop products are made on demand, I generally cannot accept returns or exchanges for ordering the wrong size, changing your mind, or other buyer-remorse situations.

If your item arrives damaged, defective, misprinted, or incorrect, please contact me and I’ll help resolve the issue.

For full details, please read the Refund & Returns Policy before ordering.
What should I do if my item arrives damaged or incorrect?

Please contact me within 14 days of receiving your order.

Include:

  • your order number
  • a brief description of the problem
  • clear photos showing the item and the issue

I’ll review it and help arrange the appropriate solution.
My tracking says delivered, but I don’t have my package. What should I do?

First, please check:

  • the shipping address on your order confirmation
  • around your property or usual delivery location
  • with neighbours or anyone else who may have accepted it
  • with your local postal service or courier

If you still cannot find the package, contact me with your order number and tracking information and I’ll help you look into it.
My tracking hasn’t updated. Is my package lost?

Not necessarily.

Tracking can sometimes stop updating temporarily while a package is moving between facilities, crossing borders, or being processed by customs.

If there has been no movement for an unusually long period, contact me with your order number and I’ll help you check the status.
Can I change or cancel my order?

Because most products are made on demand, production can begin shortly after an order is placed.

If you need to change or cancel something, please contact me as soon as possible.

I cannot guarantee that changes or cancellations will be possible once production has started.

This is one FAQ I think you were missing before and should definitely add.
I entered the wrong shipping address. What should I do?

Contact me as soon as possible.

If your order has not entered production or shipped yet, I may be able to update the address.

Once an order has shipped, I cannot guarantee that the destination can be changed.

Also a very useful addition.
Do you offer discounts or promotions?

From time to time, I may share special offers, new releases, or early access through The Middle Earth Companion and the Fellowship of Explorers.

The best way to hear about them is through the newsletter and my social channels.

This keeps the old intention without sounding like a coupon-hunting FAQ.
Can I collaborate with MEC Shop?

If you are a creator, artist, brand, or someone with an idea that feels like a good fit for MEC, you are welcome to get in touch through the contact form.

Tell me a little about yourself, your idea, and where I can see your work.

I would use this instead of “How do I become an influencer?” It feels much more mature and fits where MEC is now.
Still need help?

If you couldn’t find what you were looking for, send me a message using the contact form above and I’ll do my best to help.